Help with your order
Frequently asked questions
What is your turnaround time?
We kindly ask for as much notice as possible! We kindly ask for seven working days, however usually dispatch orders within a couple of days.
Can I send directly to the recipient?
Yes of course! Please just enter their address at checkout.
My order has arrived damaged/incorrect, what should I do?
Please email info@sketchedbysiena.co.uk and we will get back to you as quickly as possible.
Will I be notified when my order has been dispatched?
Yes, you will notified via email when your order has been dispatched.
Who do you ship your orders out with?
We post everything out through the Royal Mail.
I am unhappy with my product, can I please return?
As your product will be bespoke to you, your item is non returnable. If you have any concerns please email info@sketchedbysiena.co.uk and we will get back to you as soon as possible.
We’re happy to answer any questions you may have. Please email us at...